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Frequently Asked Questions

Find answers to common questions about GovernAtlas, AI tool evaluation, and governance scoring.

About GovernAtlas

General questions about our platform and mission

What is GovernAtlas?

GovernAtlas is an AI tools directory specifically designed for regulated industries. We help compliance teams, IT leaders, and procurement professionals find AI tools that meet their governance requirements by providing governance scores, verified certifications, and detailed compliance information.

How is GovernAtlas different from other software directories?

Unlike general software directories, GovernAtlas focuses exclusively on regulated industries (healthcare, finance, legal, government, etc.) and evaluates tools through a governance lens. We provide governance scores across five dimensions (security, transparency, fairness, privacy, accountability) and verify compliance certifications.

Is GovernAtlas free to use?

Yes, browsing and comparing AI tools on GovernAtlas is completely free for buyers. Vendors can list their tools for free with basic features, or upgrade to paid plans for enhanced visibility and features.

Who owns GovernAtlas?

GovernAtlas is a product of The Algorithm, a Colorado-based IT services company. The Algorithm provides custom software development, managed IT services, and cloud infrastructure solutions.

How can I contact GovernAtlas?

You can reach us through our contact form at /contact or email us directly at info@the-algo.com. We typically respond within 2 business days.

For Buyers

Questions about finding, comparing, and reviewing AI tools

How are governance scores calculated?

Governance scores are calculated based on five dimensions: Security (25%), Transparency (25%), Fairness (20%), Privacy (20%), and Accountability (10%). Each dimension is scored based on verified certifications, documented practices, and publicly available information. See our Methodology page for full details.

Can I trust the certification information?

We verify certifications through official sources and vendor documentation. Verified certifications are marked with a verified badge. Self-reported certifications that we haven't independently verified are clearly labeled. We recommend requesting certification documentation directly from vendors before making procurement decisions.

How do I compare multiple tools?

Use our Compare feature to evaluate up to 4 tools side-by-side. Click the "Add to Compare" button on any tool card, then view your comparison at /compare. You can compare governance scores, certifications, deployment options, and more.

Can I save tools for later review?

Yes, create a free account to save tools to your dashboard. You can access your saved tools anytime and organize them for your evaluation process.

How do I write a review?

Create a free account and navigate to any tool page. Click "Write a Review" and share your experience. We verify reviews and may contact you to confirm your experience before publishing.

Are the reviews verified?

We moderate all reviews and may verify reviewer identity and experience with the tool. Verified reviews from confirmed users are marked with a verified badge. We remove fake, spam, or inappropriate reviews.

How often is tool information updated?

We review and update tool information quarterly. Vendors can update their listings at any time. Major changes like new certifications or security incidents trigger immediate reviews.

Can I request a tool be added?

Yes! If you can't find a tool you're evaluating, let us know through our contact form. We'll research and add it if it meets our criteria for regulated industries.

For Vendors

Questions about listing tools and improving scores

How do I list my AI tool?

Visit /vendors/submit to complete our submission form. You'll provide company information, tool details, certifications, and contact information. Our team reviews submissions within 5 business days.

Is it free to list my tool?

Yes, basic listings are free. You can upgrade to Pro ($299/month) or Enterprise plans for enhanced visibility, analytics, and features. See /vendors/pricing for details.

How do I get the Verified badge?

The Verified badge is available to Pro and Enterprise customers. We verify your certifications with issuing bodies and review your documentation. Once verified, the badge appears on your listing.

Can I respond to reviews?

Yes, Pro and Enterprise vendors can respond to reviews through their vendor dashboard. Responding to reviews shows potential customers you're engaged and care about feedback.

How can I improve my governance score?

Governance scores are based on certifications, documentation, and practices. To improve: obtain relevant certifications (SOC 2, ISO 27001), publish transparency documentation (model cards, trust pages), and document your governance practices.

Can I dispute my governance score?

Yes, vendors can submit a dispute through their dashboard or contact us directly. Provide documentation supporting your requested changes. We review disputes within 10 business days.

Do you accept payment for higher scores?

No. Governance scores are completely independent of commercial relationships. Paid listings may receive enhanced visibility or features, but scores are never influenced by vendor payments.

Still Have Questions?

Can't find what you're looking for? We're happy to help.