Citizen Assist

Verified

by GovAssist

FedRAMP-authorized AI assistant for government citizen services

Washington, DC50-249 employeesFounded 2020Updated 11/25/2024

4.8

Based on 52 reviews

About

Citizen Assist provides a conversational AI platform specifically designed for government agencies. It handles citizen inquiries, processes applications, and provides personalized guidance while maintaining strict security and accessibility standards.

Key Features

Multi-channel support (web, phone, chat)

Accessibility compliance (WCAG 2.1 AA)

Multi-language support (100+ languages)

Form assistance & completion

Appointment scheduling

Case status tracking

Integrations

ServiceNowSalesforce Government CloudTyler Technologies

User Reviews

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Patricia Thompson Verified

Director of Citizen Services at State Department of Human Services

Outstanding government solution

Citizen Assist has improved our citizen satisfaction scores by 40%. The multi-language support is excellent, and the FedRAMP authorization gave us confidence in security. Highly recommend for government agencies.

Pros